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Insights to Performance Excellence
The Malcolm Baldrige National Quality Award Criteria for Performance Excellence is a powerful assessment tool that helps identify organizational strengths as well as key areas for improvement. However, because of the complexity of modern management systems, the criteria used to examine them are also complex and often difficult to understand. Insights to Performance Excellence simplifies the Baldrige Award process by offering thorough and logical explanations of the criteria, while providing a clear guide to improving organizational performance.
This best-selling publication is updated annually to reflect the changes made each year to the Baldrige Award criteria. Mark Blazey has simplified the criteria, clearly demonstrating the linkages and relationships between each of the 18 items that comprise the criteria. Insights to Performance Excellence will strengthen your understanding of the Baldrige Award criteria and will provide valuable information about analyzing your organization and achieving higher levels of performance.
Highlights of the 2008 edition:
- New information from the Baldrige 2009–10 Criteria for Performance Excellence to help leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes
- The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria
Copies of Insights to Performance Excellence may be purchased directly from Quantum Performance Group, Inc. To order, contact Quantum Performance Group at 585-394-3700 or e-mail at Info@QuantumPerformance.com.