n a v i g a t i o n

m a i n

Mission and Vision

About Us

Background and History

Contact

Performance Assessments

Performance Excellence Award Development

Specialized Consulting

Federal Government Services

Symposia, Conference, and Meeting Management

Insights to Performance Excellence in Health Care

Insights to Performance Excellence in Education

Baldrige in Brief

Article on Organizational Self-Assessments

Insights to Performance Excellence

The Malcolm Baldrige National Quality Award Criteria for Performance Excellence is a powerful assessment tool that helps identify organizational strengths as well as key areas for improvement. However, because of the complexity of modern management systems, the criteria used to examine them are also complex and often difficult to understand. Insights to Performance Excellence 2011–2012: Understanding the Integrated Management System and the Baldrige Criteria simplifies the Baldrige Award process by offering thorough and logical explanations of the criteria, while providing a clear guide to improving organizational performance.

This updated best-selling publication reflects the most recent changes made to the Baldrige Award criteria. Mark Blazey has simplified the criteria, clearly demonstrating the linkages and relationships between each of the items that comprise the criteria. Insights to Performance Excellence 2011–2012 will strengthen your understanding of the Baldrige Award criteria and will provide valuable information about analyzing your organization and achieving higher levels of performance.

Highlights of the 2011–2012 edition:

• New information from Insights to Performance Excellence 2011-2012: Understanding the Integrated Management System and Baldrige Criteria will help leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes.  
  
  The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria. The CD-ROM also includes information and application templates for both the 2011-2012 Education and Health Care Criteria
  
  This book helps performance excellence examiners and organization-improvement practitioners to understand the 2011–2012 Baldrige Criteria and the linkages and relationships among the Items.
  
  Six types of information are provided in this book for each of the Items in Categories 1 through 6:
  1. The actual language of each Item, including Notes.
  2. A plain-English explanation of the requirements of each Item with some suggestions about the rationale for the Item and ways to meet key requirements.
  3. A summary of the requirements of each Item in flowchart form.
  4. The key linkages between each Item and the other Items.
  5. An explanation of some potential adverse consequences that an organization might face if it fails to implement processes required by each Item.
  6. Examples of effective and ineffective practices that some organizations have developed and followed consistent with the requirements of the Item.

  Changes to this 2011–2012 edition include:

  • New information from the Baldrige 2011–2012 Criteria for Performance Excellence to help leaders focus on priority opportunities for improvement and better understand the role they must play in refining their management systems and processes.
  • A brief explanation of the main differences for each Item among Business, Education, and Health Care Criteria requirements.
  • A section has been added to describe common—but ineffective—management practices. Any of these would be humorous if the practice wasn’t so foolish.
  • The CD-ROM included with this book has been modified to bring templates and related analyses up to date with the changes in the Criteria.
  • This CD-ROM contains a new feature, a summary of changes between the 2009–2010 and 2011-2012 Criteria, annotated with the differences between the Business/Nonprofit, Education, and Health Care Criteria.
  • A section on the CD-ROM to provide a comprehensive Application Development Template for Education and Health Care organizations, as well as for Business and Non-Profit organizations.
  • Scoring guidelines are also provided on the CD–ROM for Education, Health Care, and Business/Non-Profit organizations.

  Reading Insights to Performance Excellence 2011–2012: Understanding the Integrated Management System and Baldrige will strengthen your understanding of the Criteria and provide insight on analyzing your organization, improving performance, and applying for the award.

Copies of Insights to Performance Excellence may be purchased directly from Quantum Performance Group, Inc. To order, contact Quantum Performance Group at 585-394-3700 or e-mail at Info@QuantumPerformance.com.